COVID-19 – Statement from PEPA 18th March

Dear Energy Assessors,

Like everyone, PEPA members have been busy gathering as much information as possible to determine the impact of the Coronavirus (COVID-19).  We have taken advice from trusted sources, to identify how we best protect our communities and our colleagues.

Each PEPA members scheme will have their own plan, addressing their own issues, but as a group we are committed to protect the health of our colleagues and members, whilst supporting energy assessors through this difficult time by:

  • Maintaining core systems to ensure that energy certificates can continue to be lodged
  • Maintaining a minimum level of technical support
  • Applying pragmatism with regards audit requests to cater for assessors unable to work normally

PEPA and the accreditation schemes will do all we can to continue to support you, but we do urge you to look after yourselves and to follow the latest government guidance.  We encourage active engagement between assessors and schemes and please do let schemes know if there are any circumstances about which you feel you should make them aware (for example, being stuck in a foreign country, or perhaps self-isolating etc).

PEPA also advises that you take all necessary precautions when visiting sites, such as wearing disposable gloves, reducing unnecessary contact with people (such as handshakes), carrying around hand sanitisers or, if possible, arranging to work in vacated premises.  This we hope will help to keep you safe, as well as put the minds of your clients at ease.

If you have any worries or concerns, please contact your accreditation scheme.

Kind Regards

Andy Parkin

Chairman PEPA

COVID-19 Arrangements

Against the very uncertain backdrop created by the spread of the COVID-19 virus, PEPA has moved forward with contingency arrangements to continue providing a service to all our clients.

Although we will endeavour to maintain working from our Thornby office to the extent that is possible, the nature of our business allows all team members to work from home in need. We will institute home working for our team members as appropriate to their individual circumstances.

The wellbeing of our people is paramount to us and should any of our team members contract the virus they will of course be asked to take whatever time is necessary to recover fully. It is therefore possible that the Associate who usually takes care of you may be unavailable for a period of time, and should that be the case we will provide support from other team members.

We will endeavour to answer telephone calls as normal, but you may not be able to access your usual team member at first point of contact. Should this be the case we will take a message and arrange for you to be called back the same day.

We seek your patience and forbearance in these difficult times, but please be assured we will do all that we can to provide you with a service that is ‘business as usual’